Privacy Policy

1. Information We May Collect

 

Depending on how you interact with us,

 

we may collect information such as:

• Your name

• Email address

• Phone number

• Company or organisation name

• Job title or professional role

• Information you submit through contact, application, registration, or enquiry forms

• Details relating to the service, training, workshop, mentorship, or program you are interested in

• Payment and transaction-related information

• Communications you send to us

• Website usage information such as browser type, device information, pages visited, approximate location, and interaction data

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We only aim to collect information reasonably necessary for the purpose for which it is requested.

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2. How We Use Your Information

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We may use your information to:

• Respond to your enquiries

• Evaluate applications for our programs or cohorts

• Provide AI consultation, training, mentorship, workshops, or related services

• Process registrations and payments

• Communicate schedules, program information, service updates, or support information

• Send newsletters, educational content, event information, or marketing communications where you have chosen to receive them

• Improve our website, programs, services, and customer experience

• Maintain business records and meet legal, accounting, or regulatory requirements

• Protect our website, users, and business against misuse, fraud, or security threats

 

We do not collect personal information simply because technology allows us to. There should be a legitimate reason for collecting it.

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3. Marketing Communications

 

If you subscribe to our newsletter, join our community, or otherwise choose to receive updates from us, we may send you educational content, workshop announcements, program updates, and information about Crosslinks AI services.

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You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at support@crosslinks.ai.

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Unsubscribing from marketing messages will not prevent us from sending necessary service-related communications where applicable.

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4. Payments

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Where you purchase a workshop, cohort, mentorship, consultation, or another paid service, payments may be processed through third-party payment providers.

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We may receive limited transaction information such as:

• Payment status

• Transaction reference

• Amount paid

• Customer name or contact details

 

We generally do not directly store your complete card, bank, UPI, or other sensitive payment credentials when those details are processed by the payment provider.

 

Your payment provider may process your information under its own privacy policy and terms.

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5. Cookies and Website Analytics

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Our website may use cookies and similar technologies to:

• Keep the website functioning properly

• Understand how visitors use the website

• Measure traffic and engagement

• Improve website performance

• Remember certain preferences

• Support marketing or advertising activities where applicable

 

Some cookies may be provided by third-party services used on our website.

Where required, you may be given the option to accept or manage non-essential cookies.

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You can also control cookies through your browser settings, although disabling certain cookies may affect how parts of the website function.

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6. Third-Party Services

 

We may use third-party platforms to operate our website and deliver our services,

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including tools for:

• Website hosting

• Forms

• Email communication

• Analytics

• Payment processing

• Video conferencing

• Customer relationship management

• Scheduling

• Learning or community platforms

• AI and productivity tools

 

These service providers may process limited personal information on our behalf or under their own privacy policies.

We aim to work with reputable service providers and only share information where reasonably necessary for the relevant purpose.

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7. AI Tools and Customer Information

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As part of our AI consultation, education, training, mentorship, or implementation services, we may demonstrate or work with artificial intelligence tools.

 

We encourage clients and participants not to provide confidential, sensitive, proprietary, or personal information to an AI system unless its use has been specifically reviewed and approved for that purpose.

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Where client information is required for a project, we may recommend using anonymised, sample, dummy, or otherwise appropriately protected data.

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Third-party AI platforms may have their own data-processing practices and privacy policies.

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8. Sharing of Personal Information

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We do not sell your personal information.

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We may share information only where reasonably necessary, including with:

• Service providers who help operate our website or business

• Payment processors

• Professional advisers such as accountants, lawyers, or consultants

• Technology providers involved in delivering a requested service

• Government, regulatory, or law-enforcement authorities where required by applicable law

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We may also disclose information where reasonably necessary to protect our rights, users, property, or security.

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9. Data Retention

 

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected,

 

including:

• Delivering services

• Maintaining customer or participant records

• Handling enquiries

• Meeting legal, taxation, accounting, or contractual obligations

• Resolving disputes

• Protecting legitimate business interests

 

When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it.

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10. Data Security

 

We take reasonable administrative, technical, and organisational measures to protect personal information from:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

 

However, no website, internet transmission, or digital storage system can be guaranteed to be completely secure.

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11. Your Choices and Rights

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Subject to applicable law, you may have the right to:

• Ask what personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of information where applicable

• Withdraw consent for certain processing

• Stop receiving marketing communications

• Raise a concern about how your information is being handled

 

To make a request, contact us at: support@crosslinks.ai

We may need to verify your identity before acting on certain requests.

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12. Children's Privacy

 

Our website and services are primarily intended for professionals, businesses, students, creators, and individuals interested in learning or using AI.

 

We do not knowingly seek to collect personal information from children without appropriate consent where such consent is required by law.

 

If you believe a child has provided personal information to us inappropriately, please contact us so we can review and address the situation.

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13. Links to Other Websites

 

Our website may contain links to third-party websites, platforms, tools, or services.

 

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

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14. International Data Processing

 

Some technology providers we use may store or process information outside India.

 

Where this occurs, information may be handled according to the laws and safeguards applicable to those providers and jurisdictions, subject to applicable Indian law.

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15. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time as our website, services, technology, or legal obligations change.

The latest version will be published on this page with the updated date shown at the top.

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16. Contact Us

 

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information,

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Contact: Crosslinks AI
Address: 506, Royal Trade Center, Opp. Star Bazaar, Adajan, Surat, Gujarat, India, 395009.

Email: support@crosslinks.ai